What to Expect
Banff Lodge in Hillside functions as both hotel and restaurant, and staff get named often for going out of their way. Matt (June 2026) credited Lisa and Prince for good service, and Titus (August 2022) said “Lisa the manager looked after us” on a stay Titus plans to repeat.
The Banff Burger and Sunday roast are the dishes reviewers name. Jared (February 2023) called the Banff Burger “amazing to say the least”, with “Great flavors, portion was very generous”. McDean (March 2026) had the promotional Sunday roast and called it “homely and healthy”. Jacquelline (August 2021) especially enjoys the milkshakes and singled out staff member Thando for cheerful, attentive service.
Breakfast is a la carte rather than buffet, so Brunella (May 2019) noted “a 10 min wait for breakfast”, the one hiccup in a stay that included free laundry and ironing. Most reviewers describe the grounds, pool and garden as the setting's biggest draw alongside the food.
Quotes are from Google reviews, credited by first name and month.
What Diners Say
from 901 Google reviews
★★★★★
Incredible service, nice music, amazing food, and a great atmosphere to sit and enjoy lunch in. ⭐️⭐️⭐️⭐️⭐️ Ordered the Banff Burger comes highly recommended and it was amazing to say the least. Great flavors, portion was very generous and everything just comes together so well.
★★★★★
The environment is very welcoming,the staff very attentive and I never felt unattended to or orders taking long. I especially enjoy the milkshakes. There is one staff member named thando, who was spot on to my needs and very cheerful. I will come again.
★★★★★
Amazing experience! We visited it as part of a tour. They accomodated us in a huge, nicely-decorated room as well as the bathroom (with a shower and bathtub). They did our laundry for free (and ironed our clothes in less than 5 hours). Personnel very attentive and nice.
★★★★★
Lisa and the entire staff was kind, helpful, and very responsive. Prince provided great service in the restaurant, and the food was quite good. Certainly it's an older building, but it's well maintained and every effort seems to be made to keep things clean and hospitable.
★★★★★
Perfect food... Had the promotional sunday roast and l loved it, homely and healthy!!!
